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Privacy & Cookie Policy

  • How much does delivery cost?
    Each product will have the delivery cost for a single quantity/minimum order quantity displayed on the product page. Some products such as IBCs will have to have a quote for the Delivery Cost to get an accurate delivery price based on your postcode.
  • I missed a delivery to my delivery location, what do I do? I missed a delivery to my delivery location, what do I do?
    For orders delivered by Royal Mail or other courier services, the delivery driver will leave a card at the address with details on how to proceed with collecting from their nearest depot or arranging the re-delivery. Please note that any missed deliveries sent on a pallet service may incur an additional delivery charge to re-arrange the service. Please contact our sales team if you need more information on re-arranging a delivery.
  • Something is missing from my order, what do I do?
    If something appears to be missing from your order, we please ask that you check your order and any packaging thoroughly, including the inside of tanks and under lids, as small parts are often stored there for safety. Please note that some of your items may have different lead times and will be delivered separately. Mistakes can sometimes happen, so please contact our sales team with your order number and details of the missing product(s).
  • Will I need to off-load the delivery myself with a forklift or similar, or will a tail lift be provided?
    Products that require a forklift for offloading will be clearly marked on the product page, and will require confirmation that a forklift if available at the delivery address before they can be ordered.
  • Can my delivery be left with a neighbour or accepted at a different address?
    If you require your order to be left at a different address or with a neighbour, please contact our sales team to discuss your requirements and make the arrangements.
  • On the delivery day, what time will my delivery arrive?
    As we do not currently offer timed delivery slots, we do ask that someone is available at the delivery location between our standard delivery hours of 8am – 6pm, Monday to Friday. If this is not possible, please contact our sales team who will do their best to assist with your circumstances.
  • Will all my items arrive at the same time?
    If you are ordering multiple items, some of these items may be held in different locations and will be delivered separately. The lead time for each product is clearly displayed on the product page. You will receive an email update confirming the lead times for each product in your order after your order is processed by our sales team.
  • Does my order require a signature upon delivery?
    We do require a signature upon delivery, however they may ask for verbal confirmation that you have accepted the goods at the correct location.
  • How can I track my order?
    We do not currently provide tracking details at the point of dispatch, however all orders are sent on tracked services and can be provided upon request
  • Do you charge any restocking fees?
    IBC fittings and accessories will not be charges a restocking fee. Due to the high cost of transporting these large items, a pick-up charge at cost will apply for all returned items and suitable equipment or manpower will be required to load the tank. Additionally, a restocking fee charge of up 25% will apply to all returned items (excluding IBC accessories). Your refund will be minus the cost of your original outgoing delivery charge which for most of our items is included in the price. Note: We must be notified of your wish to return an item within 14 days of you receiving it and goods must be packed as they were when they arrived and in pristine, unused condition.
  • I have received my order but the product(s) are faulty, what are my options?
    Our sincerest apologies for any faulty product(s) you may have received. In the first instance please contact our sales team ASAP to report the fault, they may require a description of the fault alongside supporting images to be sent via email in order to assess the situation. The return and refund process is carried out on a case-by case basis. We will either arrange for the faulty items to be collected and issue you with a replacement/refund, or ask for you to return the products and reimburse you for the cost of returning it plus the required refund.
  • I have received my order but the product(s) was damaged on arrival, how can I arrange a replacement?
    We are extremely sorry if your order was damaged in the delivery process. Please contact our sales team ASAP to report the damage
  • I have just placed my order online or over the phone, but I would like to cancel it, what is the process?
    Please get in contact with our sales team as soon as possible, as your order may have already been processed and scheduled for deliver / dispatch.
  • What address do I need to return my order to?
    Depending on the size or type of products you wish to return, the return address may vary. Please contact our sales team so they can advise on the return process and any necessary details.
  • How long will it take for my return and refund to be processed?
    Orders paid for using a debit or credit card usually take around 3-5 working days to appear in your account. Bank transfer payments take between 1-3 working days for the funds to be refunded to your account. PayPal transactions are usually instantaneous, or within the hour.
  • How can I change the billing/delivery address on my order?
    To change an address on your order, please contact our sales team with your order number and they will be able to help.
  • Can I place a bulk order?
    To place an order for a large or bulk quantity, please contact us with the product details, quantities, and required delivery address.
  • Can you provide a quotation based on my requirements?
    For a bespoke quote please provide us with your delivery address and details of the products that you require. We aim to respond to all quote requests within 48 hours. Please contact us here.
  • Can I place an order for a business?
    We happily accept orders from businesses across the UK on a daily basis.
  • Is there a minimum order quantity?
    The majority of our products do not require a minimum order quantity, however any that do will have this clearly stated on the product listing prior to purchasing.
  • Do you accept orders from individual customers?
    We welcome orders from Home and Domestic customers who aren’t affiliated with a business or enterprise.
  • How will I know if my order has been received?
    Upon placing your order you will receive an confirmation order email from our sales system to let you know that we have received your order.
  • Can I place an order over the phone?
    Our sales team are happy to process any orders placed by telephone, and deal with any additional questions or enquiries you may have.
  • I’m having problems placing my order online, can you help?
    If you are experiencing any problems with placing your order via our website, please get in touch with a sales team who will be able to assist you.
  • Can I place an order as a guest without signing up for an account?
    Yes, this is a simple process which does not require you to create an account.
  • Can you send me a copy of my invoice?
    If you placed your order online, your order confirmation email is also your VAT invoice. Orders placed over the phone or via email will also receive a confirmation email. If you have not received your email, please contact us and we can re-send the invoice or direct it to a different email address.
  • My online order did not complete or there was an error, but I think I have been charged. What do I do?
    In rare occasions errors can occur during the order process. In the majority of cases errors are related to your payment method and the automated security checks carried out by our payment system. If you have experienced an error at the checkout when entering your payment details, it is most likely that we will have a record of your order and will be able to recover it. In this case, please contact our sales team and they will be able to advise and help to resolve any issues.
  • Do your prices include VAT?
    We display both prices including VAT on our product pages to ensure you are fully informed of all costs. A full breakdown of your order total is shown on the basket page, including delivery costs, and the VAT.
  • How can I pay for my order?
    Orders can be placed and paid for using a VISA, Mastercard or American Express credit/debit card. Payments can also be made via bank transfer and Paypal.

Frequently Asked Questions

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